Refund Policy

Last updated: 25 May 2026
Effective date: 25 May 2026

This Refund Policy explains how refunds, cancellations, failed payments, duplicate payments, subscription renewals, and access-related issues are handled for Olga Ugrymova's Culinary Club, including access provided through Telegram-based tools, Telegram bot, Telegram Mini App, private Telegram channels, USPAS web platform, paid creator channels, and other official access interfaces.

This Refund Policy applies to international payments processed for Olga Ugrymova's Culinary Club, including payments made through Stripe, PayPal, or another available international payment provider, unless a different refund policy is clearly displayed before payment.

By purchasing access, selecting a plan, completing payment, using Stripe Checkout, PayPal, Robokassa, Telegram, Telegram Mini App, USPAS, or another official access interface, you confirm that you have read and understood this Refund Policy.

1. Seller for International Payments

For international payment flows, the seller / merchant of record is:

SERGEI KONOVALOV, trading as S.K.
Legal form: Entrepreneur individuel / Micro-entreprise
SIREN: 989 827 043
SIRET: 989 827 043 00013
APE / Main activity code: 62.01Z — Programmation informatique
VAT status: Franchise en base de TVA
Business address: 8 Rue des Platanes, 67810 Holtzheim, France
Business email: sergeinfrance@gmail.com
Company / seller profile website: https://sergeikonovalov.com/

Content Author:
Olga Ugrymova
Author and creator of the culinary content, recipes, educational materials, club publications, and related digital materials.

Service Websites and Access Platforms:
English Service Website: https://club.ugrymova.ru/en
Main Russian-language Service Website: https://club.ugrymova.ru/
International Payments Information Page: https://club.ugrymova.ru/en/international-payments
USPAS platform: https://uspas.ru
Olga Ugrymova creator page on USPAS: https://uspas.ru/creators/olga-ugrymova

Official Telegram bot for payment and access:
@ugrymova_kk_bot

Official Telegram support bot:
@ugrymova_support_bot

Russian domestic payments may be processed under separate Russian-language terms where the seller is Individual Entrepreneur Konovalova Olga Leonidovna. This Refund Policy applies specifically to international payment flows, unless another seller or refund policy is clearly displayed before payment.

2. Related Legal Pages

This Refund Policy should be read together with the following legal pages:

Terms and Conditions:
https://club.ugrymova.ru/en/terms

Subscription Terms:
https://club.ugrymova.ru/en/subscription-terms

Privacy Policy:
https://club.ugrymova.ru/en/privacy-policy

Legal Notice:
https://club.ugrymova.ru/en/legal-notice

International Payments Information:
https://club.ugrymova.ru/en/international-payments

3. Nature of the Product

Olga Ugrymova's Culinary Club provides digital access to online content and digital membership materials.

Depending on the selected product, access may be provided through:

• Telegram bot;
• Telegram Mini App;
• private Telegram channel or community;
• invite link;
• USPAS web platform;
• paid creator channel inside USPAS;
• another official access interface displayed before payment.

The product is digital access to online content and membership materials. No physical goods are shipped.

The content may include recipes, educational posts, culinary materials, photos, videos, PDF files, guides, private channel posts, paid creator channel posts, and other digital materials.

The main content and support are primarily provided in Russian, unless expressly stated otherwise.

4. General Refund Principle

Because the Service provides digital content and/or digital access to online membership materials, refunds are limited once access has been provided, activated, used, or made technically available to the customer.

A refund may be considered in the cases described in this Refund Policy, including:

• duplicate payment;
• accidental double charge;
• payment made but access was not provided due to a technical issue;
• incorrect charge caused by a technical error;
• unauthorized or fraudulent payment, subject to verification;
• cancellation required by applicable consumer protection law;
• other cases where the Seller decides that a refund is appropriate.

Refunds are not automatic and must be requested and reviewed.

5. Digital Access and Immediate Delivery

When you purchase digital access, you may receive access shortly after payment confirmation.

By completing payment and requesting or receiving immediate access to digital content, Telegram access, Telegram Mini App access, private channel access, USPAS paid channel access, or other digital access, you understand that the Service may begin immediately.

If you are a consumer located in the European Union, you may have a statutory right of withdrawal. However, for digital content or digital services, if you expressly request immediate access before the withdrawal period expires and acknowledge that access may begin immediately, your right of withdrawal may be limited or lost to the extent permitted by applicable law.

Nothing in this Refund Policy limits mandatory consumer rights that cannot be waived under applicable law.

6. When Refunds May Be Approved

Refunds may be approved in the following cases.

6.1. Duplicate Payment

If you were charged twice for the same product, plan, subscription period, or access option by mistake, you may request a refund of the duplicate payment.

Please contact support and provide the payment date, payment amount, email used for payment, payment provider, and transaction reference if available.

6.2. Access Was Not Provided

If payment was successful but access was not provided due to a technical issue on our side, you should contact support.

Before a refund is issued, we may first try to resolve the issue by:

• activating Telegram access;
• sending a new invite link;
• checking Telegram bot status;
• checking Telegram Mini App access;
• checking USPAS account access;
• activating or restoring the relevant USPAS paid channel access;
• correcting account matching issues;
• verifying payment status;
• providing another official access method where available.

If access cannot be provided within a reasonable time due to a technical issue on our side, a refund may be approved.

6.3. Wrong or Incorrect Charge

If you believe you were charged incorrectly, contact support with the payment details.

If an incorrect charge is confirmed, a full or partial refund may be issued depending on the situation.

6.4. Unauthorized or Fraudulent Payment

If you believe a payment was unauthorized or fraudulent, contact support immediately.

We may request additional information to verify the issue and may also recommend contacting your bank or payment provider.

If fraud or unauthorized payment is confirmed, a refund may be issued according to payment provider rules and applicable law.

6.5. Legal Requirement

A refund may be issued where required by applicable consumer protection law or another mandatory legal rule.

7. When Refunds Are Usually Not Provided

Refunds are usually not provided in the following cases:

• access was successfully provided and used;
• the customer changed their mind after receiving access;
• the customer did not use the content during the paid access period;
• the customer forgot to cancel a recurring subscription before renewal;
• the customer did not read the description, language notice, price, access period, or platform information before payment;
• the customer expected content in a language other than Russian;
• the customer cannot use Telegram due to personal device, account, regional, app, or internet issues where USPAS or another access method is available for the purchased product;
• the customer cannot use USPAS due to incorrect login details, wrong email, device problems, browser issues, internet connection issues, or failure to complete account steps;
• the customer provided incorrect Telegram, email, USPAS, or payment information and did not contact support in time;
• the customer was removed or restricted for violating the Terms and Conditions, sharing access, redistributing content, abusing other members, or misusing the Service;
• the current paid access period has already started and digital access has been made available;
• the refund request concerns a payment period that has already been fully or substantially used.

Each refund request is reviewed individually.

8. Telegram Access Issues

Telegram is a third-party platform. Telegram access may depend on the customer's Telegram account, Telegram availability in the customer's country, Telegram app functionality, Telegram bot access, Mini App availability, private channel availability, and customer settings.

A refund is not automatically provided if:

• the customer blocked the Telegram bot;
• the customer deleted or changed their Telegram account;
• the customer cannot open Telegram due to local restrictions;
• the customer cannot use Telegram due to personal device or app issues;
• the customer failed to follow Telegram bot instructions;
• the customer provided incorrect Telegram details.

Where available for the purchased product, support may offer USPAS access or another official access method as an alternative.

9. USPAS Access Issues

USPAS is a web-based platform used to provide access to paid creator channels and digital content.

If access is provided through USPAS, the customer may need to create or use a USPAS account in order to access the paid creator channel, payment history, subscription status, and digital content connected with the purchased product.

A refund is not automatically provided if:

• the customer used the wrong email address;
• the customer created more than one account and access was linked to a different account;
• the customer forgot login details;
• the customer cannot access USPAS due to personal device, browser, internet, or account issues;
• the customer did not complete the registration or login process;
• the customer expected Telegram access but purchased a product delivered through USPAS, or expected USPAS access but purchased a product delivered through Telegram, where the delivery method was shown before payment.

Support may help verify payment, identify the correct account, restore access, or provide instructions.

10. Subscription Renewals

If you purchase a recurring subscription, it may renew automatically according to the billing period, price, currency, and renewal rules displayed before payment.

You are responsible for cancelling your subscription before the next billing date if you do not want to renew.

Refunds are usually not provided for renewal payments if:

• the renewal terms were displayed before payment;
• the subscription was active;
• the renewal payment was successfully processed;
• digital access for the renewed period was made available;
• the customer forgot to cancel before renewal.

However, a refund may be considered if there was a technical error, duplicate charge, unauthorized payment, or another legally valid reason.

11. Cancellation of Subscription

Cancelling a subscription stops future automatic renewals. It does not automatically refund the current paid access period.

After cancellation, access usually remains active until the end of the already paid period, unless the Terms and Conditions are violated.

You may cancel through one of the available methods:

• Telegram bot, if available;
• Telegram Mini App, if available;
• USPAS user account, if available;
• Stripe customer portal, if available;
• PayPal account or PayPal subscription settings, if applicable;
• support email: artsimpo@mail.ru or sergeinfrance@gmail.com.

If you contact support for cancellation, please do so before the next renewal date and provide enough information to identify your subscription.

12. Grace Periods and Failed Payments

If a recurring payment fails, the Service may provide a short grace period where access remains temporarily active.

If payment is not completed during the grace period, access may be suspended, expired, or removed.

The existence and duration of a grace period may vary depending on the product, payment provider, and access platform.

A grace period does not create a right to free access beyond the paid period.

13. Partial Refunds

Partial refunds may be considered in exceptional cases.

A partial refund may depend on:

• access period already used;
• whether digital content was accessed;
• whether access was delivered through Telegram or USPAS;
• technical issue duration;
• payment provider fees;
• legal requirements;
• specific circumstances of the request.

Partial refunds are discretionary unless required by applicable law.

14. Payment Provider Fees and Processing Time

Refunds are processed through the original payment provider where possible.

Refund processing time depends on the payment provider, card issuer, bank, currency, country, and payment method.

Stripe, PayPal, Robokassa, banks, or card issuers may take several business days or longer to show the refund on your statement.

Some payment provider fees, bank fees, currency conversion differences, or card issuer fees may not be refundable, unless required by law.

15. Chargebacks and Payment Disputes

If you have a problem with access, payment, cancellation, or refund, please contact support before opening a chargeback or payment dispute.

We will try to resolve the issue by verifying the payment, restoring access, correcting account details, providing access instructions, or reviewing the refund request.

If a chargeback or dispute is opened, we may provide the payment provider with relevant information, including:

• payment confirmation;
• selected plan;
• access activation status;
• Telegram access logs;
• USPAS access logs;
• subscription status;
• legal page acceptance;
• refund policy;
• support communication;
• order and payment records.

Opening a chargeback after receiving and using digital access may result in suspension or termination of access.

16. How to Request a Refund

To request a refund, contact support:

General support email: artsimpo@mail.ru
Seller / international payment support email: sergeinfrance@gmail.com
Telegram support bot: @ugrymova_support_bot

Please include:

• full name, if provided during payment;
• email address used for payment;
• Telegram username or Telegram ID, if Telegram access was used;
• USPAS account email, if USPAS access was used;
• payment date;
• payment amount and currency;
• selected plan or product;
• payment provider used;
• Stripe receipt, PayPal transaction ID, Robokassa payment ID, order number, or other payment reference;
• reason for refund request;
• screenshots or supporting information, if available.

Refund requests without enough information may take longer to process.

17. Refund Request Review Time

We aim to review refund requests within a reasonable time.

In most cases, the initial review may take up to 10 business days after receiving all necessary information.

Complex cases, payment disputes, fraud checks, duplicate account issues, Telegram access issues, USPAS account matching issues, or payment provider delays may take longer.

18. Abuse and Violation of Terms

Refunds may be refused if the customer:

• shared private content;
• shared access with third parties;
• copied, redistributed, resold, or published paid materials;
• attempted to bypass payment or access controls;
• abused other members or support;
• violated community rules;
• violated the Terms and Conditions;
• used the Service for unauthorized commercial purposes;
• opened a false dispute or provided misleading information.

In such cases, access may be suspended or terminated without refund.

19. No Guarantee of Individual Results

Olga Ugrymova's Culinary Club provides informational and educational culinary content.

Refunds are not provided because the customer did not achieve a personal, health, nutrition, cooking, lifestyle, or wellness result.

The content does not constitute medical advice, diagnosis, treatment, individual nutrition consultation, or guaranteed result.

20. Changes to This Refund Policy

We may update this Refund Policy from time to time.

The updated version will be published on this page with a new “Last updated” date.

The version applicable to a purchase is the version available at the time of payment, unless mandatory law or a later agreement provides otherwise.

21. Contact Details

Seller / Merchant of Record for international payments:
SERGEI KONOVALOV, trading as S.K.
Legal form: Entrepreneur individuel / Micro-entreprise
SIREN: 989 827 043
SIRET: 989 827 043 00013
APE / Main activity code: 62.01Z — Programmation informatique
VAT status: Franchise en base de TVA
Business address: 8 Rue des Platanes, 67810 Holtzheim, France
Business email: sergeinfrance@gmail.com
Company / seller profile website: https://sergeikonovalov.com/

English Service Website:
https://club.ugrymova.ru/en

Main Russian-language Service Website:
https://club.ugrymova.ru/

International Payments Information:
https://club.ugrymova.ru/en/international-payments

Content Author:
Olga Ugrymova
Main website: https://ugrymova.ru/
Culinary Club website: https://club.ugrymova.ru/

Telegram access and support:
Telegram bot for payment and access: @ugrymova_kk_bot
Telegram support bot: @ugrymova_support_bot
General support email: artsimpo@mail.ru

USPAS platform access:
USPAS platform: https://uspas.ru
Olga Ugrymova creator page on USPAS: https://uspas.ru/creators/olga-ugrymova

If access is provided through USPAS, the customer may need to create or use a USPAS account in order to access the paid creator channel, payment history, subscription status, and digital content connected with the purchased product.

Russian domestic seller for Russian payment flows, where displayed separately:
Individual Entrepreneur Konovalova Olga Leonidovna
INN: 526103774902
OGRNIP: 315526200003140
Website: https://club.ugrymova.ru/
Russian public offer page: https://club.ugrymova.ru/oferta/